Refund policy

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.
To start a return, you can contact me at annpeypottery@gmail.com. Please note that returns will need to be sent to the following address:

Stephanie L
PO BOX 612582
San Jose, CA 95161-2582

If your return is accepted, I'll send instructions on how and where to send your package.

Items must arrive back to me undamaged- I can help you with tips on how to pack the items so minimize the risk of breakage in transit!

 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. 

 

 

Exceptions / non-returnable items
I cannot accept returns on custom or personalized items.

 

Refunds
I'll notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.